Frequently Asked Questions
Everything you need to know about our eco-friendly home care products and shipping services.
What makes Wilton London products eco-friendly?
Our formulas are plant-based, biodegradable, and free from harsh chemicals like phosphates and optical brighteners. We are a certified B Corp and use recycled plastic for our bottles, which are also fully recyclable.
Are your products safe to use around pets and children?
Yes, our products are designed with safety in mind. By using naturally derived ingredients and essential oils instead of synthetic fragrances, we provide a safer cleaning environment for your entire family, including pets.
How long does shipping take within the UK?
Standard shipping typically takes 2-3 business days. We also offer an express delivery option which usually arrives within 1-2 business days if the order is placed before 1:00 PM.
Do you offer a subscription service for refills?
We do! You can subscribe to your favorite laundry and cleaning essentials to save 15% on every order. You can choose your delivery frequency and cancel or pause at any time through your account dashboard.
What is your return policy?
We want you to love your home care products. If you are not satisfied, you can return unused items in their original packaging within 30 days of purchase for a full refund or exchange.
Are Wilton London products vegan and cruelty-free?
Absolutely. We never test on animals, and all our ingredients are 100% vegan-friendly. We are registered with the Vegan Society to ensure our standards remain at the highest level.